Other bill charges

From time to time, you might see extra charges on your bill. We’ve explained what our extra charges are, and if you have any questions about your bill you can get in touch.

Late charges

We'll apply late payment charges to your account if we do not receive payment in full or agree a payment arrangement with you. These charges increase the longer the payment is overdue:

• £10 charge for payments more than 14 days late.
• £30 charge for payments more than 23 days late.
• £150 charge if we must fit a meter by warrant.
• £8 charge if your Direct Debit payment fails and is returned.

We encourage anyone struggling to afford their energy to get in touch, so we can work together to agree an affordable repayment plan.

If you're worried about your bill and need some help - get in touch. Our Billing team will be able to help you
make a payment arrangement you can afford. Call us for free on 08081 751 102.

Choose how to pay

By debit or credit card

• Pay online at www.utilita.co.uk/payments
• On the My Utilita app at www.utilita.co.uk/my-utilita
• Pay via the automated payment line using BillPay

Pay by internet or phone banking

It usually takes two working days for your payment to reach us. Please use our bank details below:

• Our bank account number – 97169374
• Our bank sort code - 55-81-26
• Your Customer Reference Number

With the My Utilita app

You can pay your bills and view detailed account information on the My Utilita app. Login online at
my.utilita.co.uk or download the app on the App Store or Google Play.

With BillPay

Your BillPay number will enable you to pay off any outstanding balances on your account, with cash at any PayPoint outlet, website or over the phone on our automated payment line.

To pay over the phone, please call us on 03300 537 657 and follow the instructions - simple!

By post

You can pay by cheque made out to Utilita Energy Limited. Simply add your Customer Reference Number to the back and send it to our Freepost address at Utilita Energy, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, Hampshire SO53 3QB.

Need extra help?

We have lots of options if you’re struggling to pay for your energy. Our Energy Wellbeing advice gives lots of tips and support options.

There is also lots of free and independent help and advice available to you too. If you’re struggling with your bills, these organisations really can help:

• StepChange Debt Charity Freephone - 0800 138 1111 and www.stepchange.org
• National Debtline Freephone - 0808 808 4000 and www.nationaldebtline.org

• Citizens Advice and Advice Direct Scotland

  England, Wales and Scotland (EWS)
  If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice. If you live in England or Wales, go to Your energy supply or contact the Citizens Advice consumer service on 0808 223 1133. For Relay UK, call 18001 then 0808 223 1133. To contact a Welsh-speaking adviser call 0808 223 1144. Calls are free. If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free. For British Sign Language enquiries, go to Home . Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.

  England and Wales (EW)
  If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice. Go to Your energy supply or contact the Citizens Advice consumer service on 0808 223 1133. For Relay UK, call 18001 then 0808 223 1133. To contact a Welsh-speaking adviser call 0808 223 1144. Calls are free. Citizens Advice is the official source of free and independent energy advice and support.

  Scotland (S)
  If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Advice Direct Scotland. Go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.
  For British Sign Language enquiries, go to Contact Scotland BSL. Advice Direct Scotland is the official source of free and independent energy advice and support.