Energy Home Business
Utilita logo
  • Smart Energy
  • Smart Meters
  • My Energy
  • High 5
  • Power Price List
Payments
My Utilita
Help
Services
Sign in
  • Home
  • Energy
  • Business
  • Energy Hub
  • Utilita Home
  • Utilita Extra
  • Utilita Football
  • My Energy
Utilita homepage
Services
  • Energy
  • Business
  • Energy Hub
  • Utilita Home
  • Utilita Extra
  • Utilita Football
  • My Energy
Sign In
Join

Help

Help
    Popular Topics
    • My Utilita
    • Topping-up
    • Top-up cards
    • Smart meter installs
    • Lost supply
    My Utilita
    • How to register
    • Customer Reference Number
    • My Utilita features
    Paying for your energy
    • Pay As You Go
    • Top-up keys and cards
    • Help paying your energy bills
    • Set up a Direct Debit
    • About BillPay
    • Payit
    • FLEXIPAY
    • Understand your bill
    Your Energy
    • Emergencies
    • About smart meters
    • Moving house
    • Our tariffs
    • Submit a meter reading
    • Energy efficiency
    • Switching to Utilita
    • Radio Teleswitch Network (RTS)
    • Using top-up codes
    Looking after you
    • Warm Home Discount
    • Other Bill Charges
    • Priority Services Register
    • Our schemes
    • Bereavement support
    • Covid-19 information
    • User guides
    • Fraud Prevention
Popular Topics
  • My Utilita
  • Topping-up
  • Top-up cards
  • Smart meter installs
  • Lost supply
My Utilita
  • How to register
  • Customer Reference Number
  • My Utilita features
Paying for your energy
  • Pay As You Go
  • Top-up keys and cards
  • Help paying your energy bills
  • Set up a Direct Debit
  • About BillPay
  • Payit
  • FLEXIPAY
  • Understand your bill
Your Energy
  • Emergencies
  • About smart meters
  • Moving house
  • Our tariffs
  • Submit a meter reading
  • Energy efficiency
  • Switching to Utilita
  • Radio Teleswitch Network (RTS)
  • Using top-up codes
Looking after you
  • Warm Home Discount
  • Other Bill Charges
  • Priority Services Register
  • Our schemes
  • Bereavement support
  • Covid-19 information
  • User guides
  • Fraud Prevention
Popular Topics
  • My Utilita
  • Topping-up
  • Top-up cards
  • Smart meter installs
  • Lost supply
My Utilita
  • How to register
  • Customer Reference Number
  • My Utilita features
Paying for your energy
  • Pay As You Go
  • Top-up keys and cards
  • Help paying your energy bills
  • Set up a Direct Debit
  • About BillPay
  • Payit
  • FLEXIPAY
  • Understand your bill
Your Energy
  • Emergencies
  • About smart meters
  • Moving house
  • Our tariffs
  • Submit a meter reading
  • Energy efficiency
  • Switching to Utilita
  • Radio Teleswitch Network (RTS)
  • Using top-up codes
Looking after you
  • Warm Home Discount
  • Other Bill Charges
  • Priority Services Register
  • Our schemes
  • Bereavement support
  • Covid-19 information
  • User guides
  • Fraud Prevention
  • Home
  • Our Schemes

Our Schemes

    Smart Export Guarantee

    Utilita Energy is a mandatory Smart Export Guarantee licensee. This means we are obliged to participate in the SEG scheme as a condition of our supply license.

  • What is the Smart Export Guarantee? (SEG)

    The smart export guarantee (SEG) is an obligation set by the government for licensed electricity suppliers to offer a tariff and make payment to small-scale low-carbon generators for electricity exported to the National Grid, providing certain criteria are met.

    Utilita, as a mandatory SEG licensee, will pay you for every kilowatt hour of unused, eligible electricity you generate and feed into the National Grid.

  • Who’s the SEG for?

    The SEG is an opportunity for anyone who has installed one of the following technology types up to a capacity of 5MW, or up to 50kW for Micro-CHP:

    • Solar photovoltaic (solar PV)
    • Wind
    • Micro combined heat and power (CHP)
    • Hydro
    • Anaerobic digestion (AD)

    These installations must be located in Great Britain.

  • How much will I receive?

    You will receive 3p/kWh

    Green Deal Scheme

  • About the Green Deal

    The Green Deal is a UK Government initiative to help people invest in renewable energy and energy efficiency products. The scheme offers loans to cover the costs for home improvements such as new boilers, wall insulation, heating controls and hot water systems. Repayments for the loans are then made through the electricity payments at the household.

    The arrangement for the improvements, including the installation and the required loan is known as a Green Deal Plan. A Green Deal Plan can only be provided by an authorised Green Deal Provider. Utilita Energy do not act as a Green Deal Provider, however, as your electricity supplier and a Green Deal Licensee, we are able to take your payments for the Green Deal charges and pass them onto your Green Deal Provider.

  • Applying for the Green Deal

    If you wish to apply for the Green Deal Scheme, you will need to do so through a Green Deal Provider. The Green Deal Finance Company will be able to advise you on the necessary steps for joining the Green Deal Scheme.

    As your electricity supplier, once your improvement under your Green Deal Plan is completed and we have been notified, we will issue you a letter confirming what your charges for your Green Deal have been set at and when they will start from.

  • Making payments through Utilita

    Utilita will collect the daily charges for your Green Deal Plan through your electricity payments to us. The way we will collect the charges depends on how you pay for your electricity:

    • If you are a PAYG customer - we will deduct the daily charges off the balance on your electricity meter. This may be done automatically.
    • If you pay via a bill – we will automatically apply the daily charges to your account, which will show on your next and subsequent bills.

    With either method of payment, we will send you a Statement of Account about your Green Deal charges (every 6 months for credit customers and 7 months for prepayment customers). This Statement of Account will let you know the amount of Green Deal charges you have paid since the last Statement of Account was sent to you.

    Utilita will collect the daily charges set at the rate provided to us by your Green Deal Provider based on your Green Deal assessment. If you have any queries regarding the rate these charges are set at, you will need to discuss them separately with your Green Deal Provider.

    If you are a PAYG customer, you will need to make sure that you top up enough money to pay for your Green Deal charges as well as for your usage and any other repayments you are required to make. We will take the daily charge for your Green Deal Plan only when there is positive credit on your electricity meter.

    If you are paying by Direct Debit and your annual savings are larger than the Green Deal charges for the year, you have 30 days (from the date of becoming a Green Deal property) to ask us to reduce your Direct Debit amount.

  • Moving home

    If you are moving out of property with a Green Deal Plan, the loan will remain at the property and be taken over by the next tenant or homeowner.

    If you move into a property supplied by Utilita and with a Green Deal loan related to the property, you will be responsible for the payment of the Green Deal charges through your electricity payments to us. It is recommended to check if there is a Green Deal measure installed in a property and the status of any related loan(s) before moving into the property.

  • Moving supplier

    Utilita Energy is a Green Deal Licensee and a Green Deal Plan for your property should not stop your switch to us. After agreeing your switch to us we will contact you confirming that we will be collecting your Green Deal charges and how much they are set at.

    If you are currently a Utilita customer with a Green Deal Plan associated with your property, and you are thinking of switching supplier, you will need to switch to another supplier who is a Green Deal Licensee.

  • Independent advice on the Green Deal Scheme

    If you have concerns about your repayments, you can contact the Energy Saving Trust for independent advice on the Green Deal. You can call 0300 123 1234, Monday to Friday, 9am to 8pm, or emailenergy-advice@est.org.uk.

    The Green Deal Finance Company can offer lots of assistance to you. If anything goes wrong, you can contact The Green Deal Ombudsman and the Financial Conduct Authority. Each of these bodies can advise you on the best course of action and provide the required support.

    ECO Scheme

  • Is everyone eligible for the ECO Scheme?

    No, there's a criteria that must be met. You can check your eligibility by answering a few simple questions.

  • Do I have to pay for any installations?

    No, any measures installed under the ECO Scheme are paid for by Utilita.

  • What might be installed if I am eligible?

    The installation is dependent on what is recommended to us by our surveyors. Our most common installations are wall insulations, loft insulations and boiler installations.

  • Do I need to be a Utilita customer to receive measures?

    No, households who fit the criteria are eligible for any changes under the ECO Scheme. You do not have to be one of our customers to claim under the ECO Scheme.

About the ECO Scheme

    Feed In Tariff

    Utilita Energy is a mandatory Feed-In Tariff licensee. This means we are obliged to participate in the FiT scheme as a condition of our supply license. The scheme ended on 1 April 2019, but if you registered for FiT before this date, we can still provide you with payments.

  • Not already signed up with FIT?

    The Government scheme stopped on 1 April 2019, but if you registered for FIT before this, we can still provide you with payments! If you are not already registered see Smart Export Guarantee above.

  • When will I receive my first payment?

    You will receive the first payment at the end of the following quarter to which you applied. For example, if you signed up for the Feed in Tariff in quarter 1 (January to March) then you will be paid at the end of the second quarter (April to June). This is the same for your consecutive payments.

  • When do I need to provide my readings?

    You will need to provide your meter readings towards the end of each quarter. Once we have the readings, you will receive your payment at the beginning of the following quarter, for example if you provide your reading in March you will receive your payment in April.

  • Will my tariff ever change?

    Your tariff will only change according to inflation. Otherwise, you are on a fixed rate that won’t be altered. All Generation and Export Tariff rates are set by the Regulator – Ofgem and all rates can be found via their website.

  • Do I need to provide anything in order to receive payments?

    The only information we require for you to receive your Feed in Tariff payments are your meter readings at the end of each quarter. Without these readings, we will be unable to send you your payment.

  • If anything on my installation changes who do I need to tell?

    You will need to inform your Feed in Tariff Licensee if anything changes with your solar panel installation and specify the change.

  • If I’m moving out of a property with solar panels what do I need to do?

    If you are registered under the Feed in Tariff Scheme you will need to inform your FIT Licensee of the date you will be moving out of the property, you will also need to provide your Final Reading on this date to ensure you benefit from all generation up to this date.

  • If I’m moving into a property with Solar Panels what do I need to do?

    If you are moving into a property that already has solar panels installed, you should receive confirmation and documentation regarding the installation during the purchase of the property. Once you have this you will be able to contact your FIT Licensee of choice to look into this further for you.

  • Another supplier sends me my FiT payments, can I move this to Utilita?

    Yes – if you applied for FiT before April 2019 and another supplier issues your payments, you can move this to Utilita. Just email is at fit@utilita.co.uk and we’ll take it from there.

Apply Here

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

If you need to get in touch

Send us an email

Our Schemes

Your Details

Please provide us with one of the following contact options: e-mail, phone or mobile number.
Please double check your phone number.
Please double check your mobile phone number.
Find my address
Need help?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

Find




This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.
Call us

Only call if you need to, otherwise please use our online chat.

Select the top-up card that looks like yours

IHD & Blue Card
Freedom Meter & (&)
                              to & Red Card
If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 440
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

About
  • About us
  • Company
  • Our energy
  • My Utilita
  • Smart Meters
  • Blog
  • Sustainability
  • Policies
  • Modern Slavery
Customers
  • Sign in
  • Get a quote
  • Payments
  • Utilita Home
  • Priority Services
  • Warm Home Discount
  • Accessibility
Contact
  • Help
  • Community
  • Complaints
  • Press
  • Careers
  • Emergency
Utilita logo
  • Terms
  • Privacy
  • Code of Practice
  • Group

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem