If you are planning to move home, please contact our Welcome Team on 0345 2068 777 to advise us of your plans and arrange for any credit to be refunded. You can also use our Moving Home Form to give us these details - whether you have moved into a new property, or are about to move out. If you’d like to take us with you to your new home, we can arrange that too!
If you do not contact Utilita, you may not be able to receive any refunds. Please leave your In-Home Display, User Guides and top-up cards for the next occupier, so they can contact us about topping-up their meter.
If you have our smart meters fitted, you do not have to take meter readings on a regular basis, as it does it all for you. Our Customer Services Team can read your meters remotely, making it much easier for you! If you do not have a smart meter fitted, please submit monthly meter reads here!
If you are moving home however, we will ask you for a final meter reading. This is important to determine if there is any debt on your meter or if there is money to be credited back to you. Similarly, if you have moved into a new property where the energy is already supplied by Utilita, we will ask for a current meter reading so that you do not take on anyone’s previous debt.
It is important that we collect meter readings at change of tenancy, particularly if you are a Direct Debit customer. This ensures that you are billed correctly and your account is settled fully by the move out date.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpPlease select the option below that relates to you, so we can point you in the right direction.
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 442
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 440
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Lost supply? - please call our Emergency Line on 03452 068 999
so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.