Want the flexibility to choose your payment method? If you’re an existing Pay As You Go customer, but you’d prefer to pay for your energy by Direct Debit or on Receipt of a Bill - FLEXIPAY is for you!
If you’re an existing customer, FLEXIPAY gives you the power to choose how you pay for your energy. Not only will you benefit from a tariff protected by the Competition & Markets Authority (CMA) price cap, but you can also pay by any of the following methods - but remain on your Smart Energy/Smart E7 tariff.
FLEXIPAY gives you the flexibility to change your payment method and how you pay for your energy. The eligibility criteria for FLEXIPAY include*:
You’ll need to get in touch with us on 0345 207 2000 and request a ‘change in payment method’.
Our team will then discuss whether you meet the eligibility criteria, and help advise what payment method best suits your needs.
If you qualify for the change, the advisor will update your payment method remotely - simple!
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpDo you have a Flexipay question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill please let us know. You will receive a response within five working days.
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 442
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 440
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Lost supply? - please call our Emergency Line on 03452 068 999
so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.