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  • My Utilita
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  • Smart meter installs
  • Lost supply
My Utilita
  • How to register
  • Customer Reference Number
  • My Utilita features
Paying for your energy
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  • Emergencies
  • About smart meters
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  • Radio Teleswitch Network (RTS)
  • Using top-up codes
Looking after you
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Popular Topics
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  • Smart meter installs
  • Lost supply
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  • My Utilita features
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  • FLEXIPAY

FLEXIPAY

Want the flexibility to choose your payment method? If you’re an existing Pay As You Go customer, but you’d prefer to pay for your energy by Direct Debit or on Receipt of a Bill - FLEXIPAY is for you!


FAQs

  • What is FLEXIPAY?

    If you’re an existing customer, FLEXIPAY gives you the power to choose how you pay for your energy. Not only will you benefit from a tariff protected by the Competition & Markets Authority (CMA) price cap, but you can also pay by any of the following methods - but remain on your Smart Energy/Smart E7 tariff.

    • Direct Debit
    • Pay on Receipt of Bill
    • Pay As You Go
  • Can I switch between payment methods?

    FLEXIPAY gives you the flexibility to change your payment method and how you pay for your energy. The eligibility criteria for FLEXIPAY include*:

    • You must be an existing customer
    • You must have a Smart Meter or agree to have one installed. The meter must have wireless area network (WAN) for us to switch your meter into FLEXIPAY remotely
    • If you are a Pay as You Go customer, there must be no outstanding debt on your meter/s and you’ve not received a POWER UP or account credit in the last 3 months.
    • If you are a Pay as You Go customer, we require that your meter(s) are in credit by at least 1p
    • No POWER UP or account credit in the last 3 months
    • An external credit check will also be provided by TransUnion. To apply, please get in touch with us on 0345 207 2000
  • How do I switch to FLEXIPAY?

    You’ll need to get in touch with us on 0345 207 2000 and request a ‘change in payment method’.

    Our team will then discuss whether you meet the eligibility criteria, and help advise what payment method best suits your needs.

    If you qualify for the change, the advisor will update your payment method remotely - simple!

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Flexipay

Do you have a Flexipay question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill please let us know. You will receive a response within five working days.

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Need help?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

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If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 440
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem