Help paying your energy bills
Over the phone
To pay over the phone, call us on 03300 537 657 and follow the
instructions - simple!
It usually takes 2 working days for your payment to come through and you'll need to use our bank details below:
Our bank account number: 97169382
Our bank sort code: 55-81-26
Reference:
Your Customer Reference Number
With the My Utilita app
You can pay your bills and view detailed account information on the My Utilita app. Login online at
my.utilita.co.ukor download the app on the
App Store
or
Google Play
.
With BillPay
Your BillPay number will enable you to pay off any outstanding balances on your account, allowing you to pay on
our website, over the phone on our automated payment line or with cash at any PayPoint or Payzone outlet. You
can find your BillPay Card Number by the barcode on your bill and in the My Utilita app.
By post
You can pay by cheque made out to Utilita Energy Limited. Simply add your Customer Reference Number to the back
and send it to our Freepost address at:
Utilita Energy,
Hutwood Court,
Bournemouth Road,
Chandler’s Ford,
Eastleigh,
Hampshire
SO53 3QB.
Set up a monthly Direct Debit
If you’d prefer to pay monthly, you can set up a Direct Debit by filling out a
Direct Debit Form
or by contacting us on 03300 535 669.
Setting up a Direct Debit is an easy way to keep on top of your payments. We can help to calculate a suitable
Direct Debt amount based on your usage to be taken on a date of your choice each month.
Worried about your bill and need some help?
If you’re worried about your bill and need some help - get in touch with us on
0330 053 5669. Our Billing Team may be able to help you if you’re having difficulties paying your bill.
Plus, there’s plenty of free and independent help advice available to you too, if you need a little extra
support:
National Debtline
Freephone - 0808 808 4000
www.nationaldebtline.org
Citizens Advice and Advice Direct Scotland
If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice.
If you live in England or Wales, go to
citizensadvice.org.uk/energyor
contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.
If you live in Scotland, go to
cas.co.uk,
or contact your Local Citizens Advice office. If you live in Scotland, you can also contact Advice Direct
Scotland on 0808 196 8660 or visit
energyadvice.scot.
Calls are free.
If you need specialist support to resolve your energy problem, Citizens Advice and Advice Direct Scotland can
refer you directly to the Extra Help Unit Service.
Get help with StepChange.
Utilita is working with StepChange to provide members with access to free debt advice and support.
Take the free Money Health Check to find out how StepChange could help you. It's quick and easy to complete,
and will give you a personalised recommendation on what to do next.
Freephone - 0800 138 1111
www.stepchange.org
Get Started
Help with your benefits
You can have some of your bills (including rent, services charges, fuel or water bills) paid directly out of
your benefits payments if you’re having difficulties. This is called ‘third party deductions - Fuel Direct’.
The benefits that can be used are:
- Universal Credit
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income Support
- Pension Credit
For more information, visit
www.gov.uk/bills-benefits
