Services
Here for you
We've got the unexpected covered, with worry-free energy.
Quote & switchCount on us
Here for you, when you need us most
Day or night, rain or shine – we want to power your every moment. So we’re always creating ways to keep you on supply, whenever you need it.
Power up
Financial support tools
When you need a little boost, look to My Utilita. Financial help and tools to help manage your finances, and save for a rainy day - all at your fingertips.
No standing charge
No Standing Charge
Only pay for what you use and not a penny more. We pay your Standing Charge because we think it’s fair. If you don’t use any energy, you don’t pay a thing.
Award-winning service
24/7 support
We’re here day and night. Whether you need a credit pick-me-up in My Utilita, or you want to pop in to one of our Hubs for a cuppa - we’ve got you covered.
why choose us
We've got your back
Emergency credit
£15 Emergency Credit per meter
Our clever My Utilita app and Smart Display have you covered when your balance is low. It’ll send you a message with instructions on how you can get up to £15 in Emergency Credit to keep you shining until you next top-up.
Simply pay it back in a few taps on your My Utilita app – easy!
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Friendly credit
The Friendliest Credit Hours
Our credit hours are more friendly than a warm hug on a winter’s day! If your meter reaches zero between the hours of 2pm until 10am1 (the next working day) on a weekday don’t worry – we’ll make sure you won’t lose power.
We’ve got the longest Friendly Credit Hours around, including all through weekends and bank holidays, giving you more time to top-up at a time that’s convenient to you.
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Power up
No credit? POWER UP
POWER UP lets you apply for up to £40 electricity and £60 gas meter credit when your meter is low. So if cash is a little tight, you can rest easy knowing that we’ll keep you powered up when you need it most. You can adjust your payback rate to a rate that suits you for hassle-free payments.
Learn moreCount on this! Since the start of the cost-of-living crisis, we’ve had 2.8 million POWER UPs worth a total of £72 million!
Get a quote
in 30 seconds
In a few steps you could be on your way to simpler, easier energy. Just give us a few details, get a quote, and we’ll take it from there.
Quote & SwitchNo standing charge
No standing charge
Pay for what you use, not a penny more
No usage, no spend. Simple! We know that Standing Charges are like a leak in the meter that slowly drains away your credit. This is why you won’t pay a penny if you don’t use any energy.
Count on this! We’ve absorbed millions in Standing Charge costs to keep customer spend lower during the cost-of-living crisis.
24/7 Support
Not all heroes wear capes, ours use phones
We’re constantly updating our services to make customer experience even better. Choose from Live Chat support on our website, a customer service agent on the phone, a friendly face in your local Energy Hub or tailored advice from our friendly Utilita Community forum – you’ll always get the help and answers you need.
Count on this! Utilita has received more than 65,000 five-star Trustpilot reviews.
Energy hub
You can count on us
We always want to go the extra mile. So whether you need financial advice, help with payments or even just a friendly face – we’re here. Pop into your local Energy Hub and speak to one of our Energy Experts about any concerns you might have. The first cuppa’s on us!
Learn moreCount on this! Through our partnership with IncomeMax, Utilita has identified £2.6m in additional income for customers.
Supplier comparison
How do we
compare?
With Utilita you get more, much more… Friendly Credit, control, functionality, financial support, energy insights, rewards and chances to win – just for being with the UK’s leading Pay As You Go supplier.
Learn moreeasy for you
Less worry.
More control.
Spend less time worrying about tariffs, meters and jargon and more time on what you love. See how our four-time Uswitch award-winning app, My Utilita, puts energy in your hands.
Learn moreYou speak,
we listen
We build services based on your feedback. Whether it’s more £5,000 Jackpot winners, £50 each time you Refer A Friend or financial support like POWER UP – we make energy work for you.
Learn more1 Subject to change