Get a quote.
Get a quote, choose your tariff and apply online
We arrange the switch.
We'll talk to your current supplier to arrange the switch.
Smart meter installed.
We arrange a visit to your home to install your smart meter.
Frequently asked questions about switching and our Smart Energy tariff.
No, we will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.
We hope this won't be the case, but if you decide to cancel your agreement, all you have to do is confirm this in writing using the form enclosed in your Welcome Book, or call our Customer Switching Team on 0330 3337 432, within 14 days of sign up.
No, we do not hold our customers in a contract. We work hard to ensure our customers want to stay with us, however you are free to move to another supplier at anytime, with no exit fees.
We can take on debt on an existing meter up to the value of £500, however we will always look at each situation individually to see what we can do for you. Don't let debt put you off switching to us for your energy supply; instead talk it through with one of our Customer Care Advisors on 0345 2068 777.
Absolutely not. Our smart meters are designed to help you save energy and money, so we don’t believe in charging you for them.
Your In-Home Display can be anywhere in your house, however, because it runs from a Home Area Network (similar to Wi-Fi), you should position it close to both of your meters if possible. This means that you won’t have any problems seeing up to date meter readings and how much you have left on your meter.
Your Smart Meter can be used to find a range of information. Read our User Guides to find out how you can see your usage, tariff, top up, loss of power and much more information.