We've Officially Opened Our New Headquarters

12 September, 2016

We've officially launched our new offices in Chandler’s Ford – just days after reaching 400,000 customers.

Dr Alan Whitehead, MP for Southampton Test, and our CEO Bill Bullen, officially cut the ribbon in front of more than 200 staff members and guests at our new complex at Hutwood Court, Bournemouth Road on Friday September 9.

The Mayor and Mayoress of Eastleigh also attended, alongside officials from Eastleigh FC, who last summer signed a long-term sponsorship with us, as well as a host of suppliers, partners and neighbouring businesses.

The move to Hutwood Court was brokered by Southampton-based Lambert Smith Hampton.

Our expansion has created 200 new jobs locally with a further 100 nationwide. Furthermore, we have invested heavily in our customer care to significantly improve our service – and we've seen outstanding results already.

Earlier this month Citizen’s Advice confirmed we had more than halved our customer complaints – the best performance in the sector.

In January, we also became a Which? Top 5 supplier for customer satisfaction. We have also maintained a Price Commitment since 2008 to be cheaper than the so-called Big Six energy suppliers*.

Our CEO, Bill Bullen said: “This is a landmark day for the company – we are growing very quickly and I am mindful we are very much a Hampshire success story. We’ve reached 400,000 customers and expect to hit half a million early in 2017.

“As sad as we are to leave Winchester, we are delighted that we have moved to Chandler’s Ford to a facility that will help us continue to grow.

“Our success has built on the hard work of so many people, along with our Price Commitment to be cheaper than the Big 6* and giving our customers the fairest deal we possibly can.”

Dr Alan Whitehead MP added: “It’s fantastic to see a company bringing hundreds of jobs to the area.

“Utilita Energy is leading the way on pay as you go smart metering. Pay as you go customers will perhaps benefit the most from having a system where they can keep track of how much energy they are using, hopefully leading to cheaper bills and better energy efficiency in the home.”

*Based on Ofgem medium consumption (12,500 kWh for gas and 3,100 kWh for electricity) and using the best Dual Fuel standard variable prices available to prepayment customers from the Big Six suppliers.

Rebecca looks after our social media channels, including Customer Care enquires, content and blogs. She’s a bit of a social media guru, and has been with the business since November 2014.

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