My electricity and/or gas supply has turned off, I've topped-up but it's not come back on - why is this and what should I do?
Our "how-to" videos are here to help you get back on supply.
If you still can't get back on supply please call our Emergency Line: 03452 068 999 so we can get you back on supply. This number is reserved for loss of supply enquiries only (Emergency Line hours: 8am - 10pm, 7 days a week. If you have a loss of supply enquiry outside of these hours, please click here.