You may have entered the wrong passcode or password several times which has locked your phone or SIM. To unlock, your device will ask for a PUK code. Simply call our Customer Services Team to receive your code on 0330 0585 508 from an alternative phone.
5G will be coming soon to Utilita Mobile in 2022. Currently, 4G is available at no additional cost
If you lose your Utilita Mobile SIM Card, you can order a new SIM card with the same mobile number by calling our Customer Services Team from an alternative phone on 0330 0585 508.
You can check if we provide coverage in your area through our coverage checker tool here. Please note that there may be variations in coverage which are not displayed on the map. This may be due to work being carried out in your area.
Of course! You will be able to transfer your current mobile phone number to Utilita Mobile. To do this, you
will need a PAC Code which can be requested from your previous provider, or simply text PAC to
65075 from your
old SIM to receive your PAC code by SMS. The code will expire within 30 days, if you do not use it in this
time you will need to request a new code. Please check the guidance from your previous provider, as you may be
required to provide your date of birth to receive your code.
Once received, use our online form to let us know your code and the number you would like to change to. Alternatively, Call 500 using your Utilita SIM, or 0330 0585 508 from an alternative phone. Provide your PAC code along with the mobile number you want to use. Please have your Utilita Mobile number for your new SIM, the number you want to switch to and your PAC code to hand.
Yes, you can order up to 5 Utilita Mobile SIMs per household. Additional SIM’s will be in the name of the main account holder. If you need to call, the main account holder will need to give permission for us to provide any information.
The fastest way to get in touch is to chat to us online. Available 24/7.
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem