Our smart meter and In-Home Display gives your tenants the opportunity to see how much energy they have used and how long it will last based on their current rate of usage. Our flexible top-ups allow your tenants to top up on the go, whether they use our easy to use app, SMS, online or at any PayPoint outlet, they’re in control of their energy usage and spend.
From initial contact to void management, our dedicated account managers are on hand to help you to manage your property during vacant periods - clearing any previous debt and crediting your account. They’re here to adjust your account to suit you - switching between Credit and PAYG mode, keeping your mind at ease arranging monthly meter readings and responding to balance requests.
No standing charge on our tariff s means the opportunity to save on costs, particularly when the property is void.
At Utilita we like to keep this process simple. Within 24 hours of the change we’ll send an email to confirm key details. From there we can wipe and reset the meter. Should you need help with debt clearance we can supply you with an RTI code or registered key and within an hour you have access to wipe your meter ready for your new tenants.
We’ll keep you updated during each stage of the switch and smart meter installation. From action, we give the process 21 days. Should any objections arise, your dedicated manager will be on hand to help you through any issues. If not, we’ll simply update you with an install date.
Our engineers are happy to carry out key pick-up and drop-offs, providing the estate or letting agents is within a 30-minute drive of the property on the day of install. Should we need to cancel an appointment or service we’ll take full responsibility with no extra fees or charge.