So, you’ve booked your smart meter installation and now you’re wondering what you can expect on the day of getting your new smart meters fitted?
Here, we cover everything you need to know;
A text message
Have you got to take the kids to school, or need to pop out and get some milk, but not sure if the engineer will turn up when you’re out? Fear not! Your Utilita Engineer will send you a text message (providing you gave us your mobile number upon sign-up) when they’re on the way, typically 15-20 minutes before they arrive – so your day won’t be put on hold!
A photo ID
When you open the door to your engineer, they will greet you, explain who they are, where they are from, and show you their Utilita Energy ID badge. This goes for any representative who visits you from Utilita Energy, whether it be a sales rep in your local area, or in any shopping centres.
The Smart Meter Installation
Your engineer will briefly explain the process they are going to carry out, and then get straight to work. If you are having an electricity only install, you can expect the process to take up to an hour. If you’re having a dual fuel install, you can expect the process to take up to 2 hours (maybe a little less if you fuel the engineer with a cuppa).
A Demo of how your In-Home Display works
After your smart meter installation is finished, you will be provided with an In-Home Display which will show you your energy use in real-time. Your engineer will show you how this works, and answer any questions you have. In addition, each meter will have 50 p of energy on as standard. You’ll also be provided with a User Guide which will explain everything about your smart meters for future reference.
Your complimentary In-Home Display cover
Now that you’re all set up, your engineer will give you a selection of IHD covers to choose from, to personalise your In-Home Display. To see the full range, go to www.utilita.co.uk/shop.
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