Utilita Acquires Glasgow-Based Call Centre

Utilita has confirmed it has acquired First Contact (NE)’s (FC(NE)) Glasgow operation.

FC(NE)’s 100+ staff at its offices in Granite House, Stockwell Street will transfer to Utilita Telesales (UTSL).

This follows Utilita’s acquisition of call centre specialist, bvocal, in March 2017.

UTSL will see its staff numbers jump to 500 across its three main offices: Chesterfield, Sheffield and, now, Glasgow.

In total, Utilita will employ more than 1,800 staff across the UK.

“The decision to bring FC(NE)’s Glasgow offices into the Utilita family allows us to significantly strengthen our sales channels,” commented Utilita Director of Sales & Marketing, Steve Parker.

“It also means FC(NE)’s staff at their Glasgow call centre will now enjoy all the benefits of working for one of Britain’s fastest growing energy suppliers.

“We are delighted to have finalised this deal as it also outlines our growing commitment to Glasgow and the rest of Scotland.”

The changes will take effect from 1 February, 2018.

For more information please contact JemMaidment@Utilita.co.uk / 07464480413