Once you have registered your account details (this includes your top-up card number, mobile phone number and payment card/s) – you will be able to top-up by sending a text message*.
Simply text Pay followed by your top-up card number, the amount you would like to top-up and your 3-digit card security code and send it to 01803 500 051.
Example for a £10 top-up:
The amount you have chosen to top-up by will be automatically sent to your meter and you will receive a text message receipt (please allow up to two hours for this to arrive). The receipt will include a 20, 40 or 60 digit ‘Top-up Code‘, in case the top-up does not arrive automatically – this will enable you to top-up manually, for instructions on how to top-up manually please see our how to videos.
* Text messages will be charged at your standard local network rate. You will need to send 2 separate text messages if you are topping-up your gas and electricity; one for each top-up card number.
** You can top-up in whole pounds only - no pence.