Get a quote, choose your tariff and apply online.
We'll talk to your current supplier to arrange the switch.
We arrange a visit to your home to install your smart meter.
You start using your In-Home Display!
No, we will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.
We hope this won't be the case, but if you decide to cancel your agreement, all you have to do is confirm this in writing using the form enclosed in your Welcome Book, or call our Customer Switching Team on 03303 337 432, within 14 days of sign up.
As with pay-as-you-go mobile phones, you won’t receive any bills through your letterbox because you will pay for all your energy up front. Once you have been with us for a full 12 months, you will receive an annual statement every year - this is for your reference only and is not payable.