Warm Home Discount

Due to the high volume of applications received for the Warm Home Discount Payment in 2016/2017 we have now closed our application process.

If you have already completed an application for the Warm Home Discount 2016/2017, or have received a letter from us stating you are being placed under our automatic application process you do not need to complete this again, we are currently completing our verification process on received applications with the Department for Work and Pensions. Once we have received the information back we will be corresponding with all customers to let them know the outcome.

If you believe you fall into the Core Group element of the scheme, you will receive correspondence directly from the Department for Work and Pensions in early October identifying that you are automatically eligible under the scheme and your Warm Home Discount rebate will be provided by your Electricity supplier as of 10th July 2016.

If you have any further questions on the scheme, please refer to our FAQs below, alternatively if you would prefer to email us, please send your query to warmhomediscount@utilita.co.uk

What is the
Warm Home Discount?

Warm Home Discount is a government scheme that enables your energy supplier to make a one-off payment to customers who may struggle to afford their energy bills and top-ups during the winter months.

If you are of pensionable age and have been a customer of Utilita prior to 10th July (commonly known as the qualifying date) and you have not resided in a hospital for over a year, not permenantly in a nursing home and are not residing in a BT postcode (Belfast, NI) then the Department for Work and Pensions will send you a letter advising you of the next steps.

This is commonly referred to as the Core Group.

You will not have to apply for Warm Home Discount.

If you are not of pensionable age, you will need to confirm whether you are in receipt of the qualifying benefits for Utilita’s criteria, you can find our eligibility criteria below.

This group is commonly referred to as the Broader Group.

Please note: each energy supplier participating in the Warm Home Discount Scheme in 2016 will have different eligibility criteria.

If you have a Smart Meter and are a pre-payment customer, we will credit the payment directly to your meter

If you do not have a Smart Meter and are a pre-payment customer, we will send you a voucher that you can redeem at any Paypoint outlet.

If you are a billing customer, we will deduct the payment from your monthly/quarterly bill.

Got a question?

Last year we received feedback from our customers that the rebate would have been more helpful to them if they were spread across the winter period and where available, provided on both Electricity and Gas smart meters.

We have listened to the feedback and have decided to stage the payments for customers with Smart Meters, to ensure our customers get the discount when they need it most.

The Warm Home Discount Scheme is based on a first come, first serve basis that has a limited number of application spaces. If you have received a rejection letter, this does not mean you are not eligible for the rebate but does mean that your application has fallen outside of the quota.

For Dual Fuel customers, the payment method and dates are:

Date Amount Meter
25 November £40 Gas
25 November £40 Electricity
20 December £20 Gas
4 January £20 Gas
20 January £20 Gas

For Electric only customers, the payment method and dates are:

Date Amount Meter
25 November £80 Electricity
20 December £20 Electricity
4 January £20 Electricity
20 January £20 Electricity

If you are a Dual Fuel customer, you will receive £40 to each of your meters on the 25th November and then three separate payments of £20 to your Gas in December and January.

If you are an Electric only customer, you will receive £80 to your electric meter on the 20th November and then three separate payments of £20 to your meter in December and January.

PPM device.

We will send all of our Prepayment customers who do not have Smart Meters energy vouchers that can be redeemed at any PayPoint outlet in conjunction with your top up device. Please note if you have smart meters installed but we are unable to issue the Warm Home Discount rebate to your meters automatically, you will receive an energy voucher for the same value.

Credit

If you pay via monthly or quarterly bills, your discount will be added to your agreement and will show as an item of credit on the next bill you receive after the discount has been issued.

In the past, energy suppliers had no choice but to apply your rebate to your electricity bill or meter. If you don’t use electricity as the main source to heat your home, this payment may not have helped you as much as it was intended to. Electricity is about three times the price of gas per kWh (using standard rates) so with an efficient modern condensing boiler, gas is the cheapest fuel to heat your home. However, if you do not use gas as the main heating source you may prefer to have all of your payments to go on to your electricity meter, if you would like to request this you should email WHD@utilita.co.uk with your name, full address and customer reference number to confirm how you would like the rebate to be issued.

Please note we are unable to change the dates or the amounts you will receive as this is an automated process.

Yes, Utilita will be running the Warm Home Discount scheme again next year, for details on next year’s scheme please keep an eye on our website and social media pages.

Core: If you are moving and have received some of your payment, we will send the remaining balance as vouchers. Please ensure you provide us with your change of tenancy details as soon as possible to make sure we can provide the remainder of your discount to you in a timely fashion.

If you move to property supplied by Utilita and it has a Smart Meter, we will be able to transfer the payment to your new meters.

Broader: If you are moving and have received some of your payment, we will send the remaining balance as vouchers. Please ensure you provide us with your change of tenancy details as soon as possible to make sure we can provide the remainder of your discount to you in a timely fashion.

If you move to property supplied by Utilita and it has a Smart Meter, we will be able to transfer the payment to your new meters.

If you have not received any of your payment when you move out of your property unfortunately you will no longer be eligible to receive the warm home discount rebate. The broader element of the scheme requires at least a live electricity supply with Utilita to remain eligible to receive the payment.

Got a question?

Visit our FAQ page to find out more.

FAQs

Am I eligible?

Each energy supplier has their own qualifying criteria.

To be eligible for Utilita’s 2016/2017 Warm Home Discount rebate, you must meet at least one of the following main benefits and a sub element of this benefit:

Income Support, Income based JSA, ESA (which includes a work related or support element). Which also includes one of the following sub criteria(s):

  • A child under the age of 5
  • Child Tax Credit, which includes disability or severe disability element
  • A disabled child premium
  • Disability Premium, enhanced or severe disability element

Child Tax Credit by virtue of an aware, which is based on an annual income not exceeding £16,190, which also includes one of the following sub criteria(s):

  • A disability or severe disability element
  • A disabled child premium
  • A child under the age of 5

A person who is in receipt of universal credit (UC ‘LIVE’ customers) and is not in work or self-employed and with a household income not exceeding £16,190 and:

  • Is in receipt of the limited capability for work element, with or without a work related activity element
  • Is in receipt of the disabled child element; or
  • Has parental responsibility for a child under the age of 5 who ordinarily resides with that person.

How can I apply?

You can apply for Warm Home Discount online via our online form by following the link below.

If you do not have access to the internet or need help with completing the form, you can contact our Customer Services Team who can complete the form on your behalf. You can contact them on 03303 337 442 Monday – Friday 8am to 8pm, Saturday 8am to 5pm or Sunday 9am to 5pm.

Want to apply?

Due to the high volume of applications received for the Warm Home Discount Payment in 2016/2017 we have now closed our application process.