Sometimes life can be hectic and running a household can be tough. So to help out in case you need it, our smart meters have built-in Emergency and Friendly Credit features.
It is advisable to make sure your energy supplies are always in credit by at least £1, but for the times when you run a little low, your in-home device will notify you and ask if you'd like a little extra time to top-up. Above all, we don't want you to go off supply, so we ensure these facilities are easy to access.
When you've accepted the 'low credit alert' on your in-home display, you will have access to £15 'Emergency Credit' when your balance reaches £0. Your credit will then be displayed as a negative balance and run down to -£15.
If you top-up whilst in Emergency Credit, don’t forget to:
For example, if you've used £3 of Emergency Credit, then you'll need to top-up at least £4.Quote & Switch
Our Friendly Credit feature means you never lose supply during evenings, weekends and bank holidays - even if your Emergency Credit runs out, or has not been activated. Your smart meters automatically enter Friendly Credit mode everyday from 2pm* until 10am* the next working day - giving you plenty of time to top-up your supply.
Any extra credit used beyond the £15 Emergency Credit is called Friendly Credit.
*This may be subject to change.Quote & switch