Lost Supply

Our "how-to" videos are here to help you get back on supply.

Smart meter with Utilita blue prepayment card.

My electricity and/or gas supply has turned off, I've topped-up but it's not come back on - why is this and what should I do?

Smart meter with Utilita blue prepayment card.

My electricity and/or gas supply has turned off, I've topped-up but it's not come back on - why is this and what should I do?

If you still can't get back on supply please call our Emergency Line: 03452 068 999 so we can get you back on supply. This number is reserved for loss of supply enquiries only (Emergency Line hours: 8am - 10pm, 7 days a week. If you have a loss of supply enquiry outside of these hours, please click here.

Still need help?

Sometimes it’s easier to speak to a person – in order for us to answer your enquiry quickly and efficiently, we need to ensure you’re speaking to just the right advisor for the job!

Click on the top-up card that looks like yours:

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