The Staying Connected Energy Consumer Checklist is a document produced by Consumer Focus that contains the key information that energy consumers need to know in order to get, and stay, connected to their energy supply.
Download a copy here: Consumer Checklist 2012
The Citizens Advice consumer service provide free, confidential and impartial advice on consumer issues and can be consulted at any point during a complaint. Visit www.citizensadvice.org.uk/energy or call the Citizens Advice consumer helpline on 03454 040 506.
We are dedicated to providing extra help to our most vulnerable customers to make managing their account with us that much simpler.
You may be eligible to join our Priority Services Register (PSR) if you, or a member of your household are:
This confidential service allows us to see which of our customers require specific services to help manage their account and remain on supply.
Once on this register, we can:
To find out more about the PSR and how you can be included, please contact us on 03303 337 441.
Please be aware, your water supplier might also have this type of register. For more information, please contact them directly.
Need more advice?
If you're struggling with debt, or would like more information and tailored advice on your debt problem, you can find out more here or contact StepChange directly on freephone 08001 381 111.
Not sure if you have a debt problem? Take StepChange's quick online test here
If you are still unable to pay and you are on income support, job seekers allowance, pension credit or employment and support allowance you might be eligible for the Fuel Direct Scheme.
What to do if you smell gas:
Call National Gas Emergency Number on 0800 111 999.